1. Who We Are
Patriot Body Shop ("Company," "we," "us," or "our") is an auto body repair business located at 9400 Carnegie Ave Suite B, El Paso, TX 79925. You can reach us at (915) 850-3210 or patriotbodyshopep@gmail.com.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us to request services.
2. Information We Collect
We may collect the following types of information when you submit a contact or estimate request form:
- Personal identifiers: First name, last name
- Contact information: Email address, phone number
- Service information: Type of service requested, message/description of your inquiry
- Technical data: Page URL, submission timestamp, browser type (collected automatically)
- SMS consent status: Whether you opted in to receive text messages and the timestamp of that consent
We do not collect payment card numbers, government IDs, or sensitive financial information through our website.
3. How We Use Your Information
We use the information you provide to:
- Respond to your estimate request or inquiry
- Contact you by phone, email, or SMS regarding your service request
- Schedule appointments and send appointment reminders
- Provide updates on the status of your vehicle repair
- Comply with applicable legal obligations
- Improve our services and website experience
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. SMS / Text Message Communications
If you check the SMS consent checkbox on our contact form, you agree to receive text messages from Patriot Body Shop at the phone number you provided. These messages may include:
- Appointment confirmations and reminders
- Service updates and status notifications
- Responses to your inquiry
Message and data rates may apply. Message frequency may vary based on your service needs.
To opt out of SMS messages at any time, reply STOP to any text message from us. Reply HELP for help or contact us at (915) 850-3210. SMS consent is not required to receive service or request an estimate.
We do not share your phone number with third parties for their own marketing purposes. Your SMS opt-in consent will not be shared with any other entities.
5. How We Share Your Information
We may share your information with:
- Service providers: We use GoHighLevel CRM to manage customer communications and inquiries. Information submitted through our form is transmitted securely to our CRM platform for follow-up purposes.
- Insurance companies: Only with your knowledge and as necessary to process your collision repair claim.
- Legal compliance: We may disclose information if required by law, court order, or government authority.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legitimate business and legal requirements. Typically, customer inquiry records are retained for up to three (3) years.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of SMS communications at any time (reply STOP)
- Opt out of marketing email communications
To exercise any of these rights, contact us at patriotbodyshopep@gmail.com or call (915) 850-3210.
9. Cookies
Our website may use basic cookies and similar tracking technologies to improve functionality and user experience. We do not use cookies for cross-site tracking or advertising profiling.
10. Children's Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
11. Third-Party Links
Our website may contain links to third-party websites (such as Google Maps, Google Reviews). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. Continued use of our website or services after changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Patriot Body Shop
- 9400 Carnegie Ave Suite B, El Paso, TX 79925
- Phone: (915) 850-3210
- Email: patriotbodyshopep@gmail.com
- Hours: Monday–Friday, 8AM–5PM